Support & Help

Getting Assistance When You Need It

Getting Support & Help

We're here to help you succeed with the EHPCZ portal. Multiple support channels are available to assist you with any questions or technical issues you may encounter.

Email Support

support@leadingdigital.africa
General inquiries and technical support. Response within 24 hours.

Phone Support

+263-4-XXX-XXXX
Direct phone support during business hours (8:00 AM - 4:30 PM).

Office Location

Visit our offices for in-person assistance with complex issues or document verification.

Live Chat

Real-time chat support available during business hours for immediate assistance.

Common Issues & Solutions:

Login Problems
Try password reset, clear browser cache, or contact support if account verification is pending.
Payment Issues
Check payment method, ensure sufficient funds, or try alternative payment option.
Document Upload Errors
Verify file format (PDF, JPG, PNG), check file size (<10MB), and ensure stable internet connection.
Certificate Generation
Ensure payments are completed and processed before attempting to download certificates.
Account Verification Delays
Allow 24-48 hours for verification; contact support if longer delays occur.

        
        Frequently Asked Questions
    
        Q: How long does account verification take?

                A: Typically 24-48 hours during business days.
Q: Can I pay with mobile money?

                A: Yes, EcoCash, OneMoney, and other platforms are supported.
Q: What if I miss my renewal deadline?

                A: Late penalties apply but you can still renew through the portal.

User Manual

Comprehensive documentation covering all portal features and procedures.

Video Tutorials

Step-by-step video guides for common tasks and portal navigation.

Training Sessions

Regular training sessions for new users and advanced portal features.

Technical Support

Dedicated technical team for system issues and integration support.

🎉 Congratulations!

You've completed the EHPCZ Portal guide! You now have all the knowledge needed to effectively use the portal for your professional registration and compliance needs.

Remember to bookmark this guide for future reference and don't hesitate to contact our support team if you need any assistance.